Shipping & Click/Collect

Q. How long does delivery take?

Digital Gift Cards: same day
East Coast Major Cities: same day - 4 business days
Other Locations: 4 - 10 business days

Q. Do I receive a tracking number?

Yes, with every shipped order.

Q Can the courier leave my order if I'm not home?

Yes. Just leave a comment during checkout 'Leave at door if no one home'. 

Sending to your workplace? Check with your company first to make sure it's ok. 

Q. Who are our carriers?

We use Australia Post and commercial couriers.

Q. Do we provide shipping for all our products?

Most items, yes.

Each product's cart button will let you know when an item is 'Add to cart and collect in-store only'.

Refrigerated, frozen and some bulk food and litter products are 'Collect in-store  only'.

Q. Do we ship internationally?

Currently, we do not ship outside Australia. For international product inquiries, please contact us: info@pupnpussy.com.au

Q Is my credit card payment secure?

Yes. Your credit card information is encrypted for your security. We do not keep personally identifiable financial information.

Collect At "Its Recess" Cafe

Q. How does Click & Collect Work? 

Orders placed online will be ready to collect within 2 to 4 days from local Its Recess Cafe NSW 2010.

You will receive a confirmation email when your order is good to go. We'll let you know if something is not available.

Q. What if my selected items are out of stock?

We'll let you know if any of your chosen items are out of stock and how long they will take to arrive. If you do not want that item, we'll remove it from the bill before we charge your card. 

Q. Do I need identification to collect my order?

Yes.  Please bring photo ID when collecting your order. Someone else collecting?  Then they will need to bring their ID.  Please leave the person's name in the comments section at checkout.