STANDARD SHIPPING & FREE STANDARD SHIPPING

All shipping is via Australia Post or Courier. Standard shipping is $12 for orders under 5kg and $20 for orders over 5kg. With FREE shipping for orders over $150. (Subject to weight) We will text and email your courier and shipment tracking details 2-4 business days transit time (Mon-Fri). 
We do our best to dispatch your order within 24 hours. (Please be advised Free Shipping could change based on the total weight of your parcel)

EXPRESS SHIPPING

All shipping is via Australia Post Express. Express shipping is $15 for orders under 5kg and $25 for order over 5kg.

We will text and email your courier and shipment tracking details.
1-3 days transit time (Mon-Fri).
We do our best to dispatch your order within 24 hours. 

Please be advised that shipping rates could change based on the weight of your parcel. You will be notified about this after your order is placed

SAME DAY DELIVERY

We offer same day delivery. Your order will be packed and processed out within 3 hours from ordering.

Cut off time is 1pm for same day delivery. Orders received after this time will be processed the next Business day.

We offer FREE SAME DAY DELIVERY to the following Suburbs on orders over $150. Orders under $150 will be charged a fee from $20 with the following weight limits.
$20 for orders under 5kg and $30 for order over 5kg.

Standard Domestic Shipping 2-5 Business Days
Express Domestic Shipping 1-3 Business Days

You will receive a shipping confirmation email to the email address you provided, as soon as tracking details are available.

If you can't find your email follow these steps:

1. Log into your PupnPussy account and access your order status and tracking information in your recent orders list.
2. We try our best, but sometimes our emails make their way to your junk. Make sure you have a quick check and then mark it as 'Not Junk' for any future orders. 

If you're still having problems finding your shipping confirmation email send us an email to info@pupnpussy.com.au with your order details and we can provide further help.

If your order has gone missing please contact us by email at info@pupnpussy.com.au if you have not received your order or it has been lost in transit by the carrier and we'll gladly assist you.

Need to re-schedule a delivery? Please email us and our customer care team at info@pupnpussy.com.au and we will take care of it for you straight away.

Your satisfaction is important to us. If for any reason you are not happy with your purchase, you may return it to use within 30 days from the date of purchase. For accepted returns, you may choose an exchange or shop credit. Shipping and handling is non-refundable. All returned items MUST be in new, unused and resellable condition. We reserve the right to refuse any return at our discretion.

Please contact us at: info@pupnpussy.com.au. We'll send you our Returns Form. Complete the form and return it to us with the item(s). Please do not send your purchase back to the manufacturer. 

PUPNPUSSY
Returns Dept
Shop 4, 185 Campbell Street, Surry Hills, NSW 2010 Australia

We will replace items if they are defective or damaged or provide a shop credit or a refund. We inspect all our goods before we send them to you. However, if you find that an item is faulty or damaged, please contact us immediately. We will send you our Returns Form. Please complete the form and send it to us with the faulty item. Once we have approved the return, we will provide an exchange, shop credit or refund, and cover shipping costs. We reserve the right to refuse any return at our discretion.

If you would like to exchange an item, please contact us immediately and we will send you our Returns Form. Complete the form and send it to us with the item. We ask that you cover the cost of shipping the item back to PUPNPUSSY and the shipping cost to send the replacement to you. 

Several types of goods are exempt from being exchanged:

• Perishable goods
• Pet Loo
• Gift cards
• Sale item
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Other than damaged goods, you will be responsible for paying for your own shipping costs for returning your item and the cost of shipping the replacement item to you. So please choose and measure carefully. If you are not sure about size, please call our store and we will be happy to help. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.